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United Overseas Insurance

Complaints Procedure

United Overseas Insurance, want to ensure our clients receive the best possible service. If you are not satisfied with the level of service provided by us, we will try to resolve this as soon as possible.

If you consider that you have cause to complain, the following information will advise you:

01
How to make a complaint.
02
The procedures we follow in ensuring your complaint is dealt with promptly and fairly.
03
Options available to you if you are not satisfied with our response.

01How to make a complaint

If you wish to complaint, contact us either by phone or by email or by writing to us :

United Overseas Insurance.
146 Robinson Road
#02-01 UOI Building,
Singapore 068909

E-mailing: contactus@uoi.com.sg

Tel. No.: +9122 4970 7493/94

02Our complaints handling procedure
  • We aim to resolve your concerns, whenever possible, by close of business on the next third working day. If this is not possible, we will promptly acknowledge your complaint in writing no later than fourteen working days after receipt.
  • If your complaint concerns an insurer, we will promptly refer your complaint in writing/ by mail to the Insurer. In these circumstances we will provide you with the full contact details for the insurer and, if the insurer is solely responsible, our final response.
  • We will keep you regularly informed of our progress and the measures being taken to resolve your complaint. If our response is not issued within fourteen days of the date we received your complaint, we will issue a letter to you explaining why we have been unable to resolve your complaint and indicate when we will make further contact. You are welcome to contact us at any time to check the status of our investigation.
  • If after fourteen days, you are still waiting for us to respond, we will write to you explaining why we have been unable to conclude your complaint and the options available to you.

03Response

Submitting your complaint to UOI complaints team will not affect your right to submit your complaint to Grievance Redressal Officer